Case studies tagged with ux-research

Find all case studies tagged with ux-research.

content-design

How content design changes cut errors by 43% and doubled feature adoption at DocuSign

I rewrote content and error messages in a DocuSign validation modal and doubled the success rate.

Three overlapping screenshots of the DocuSign Add Form Libraries modal showing NRDS ID validation, inline field errors, and a rate limit warning

content-design

How my information architecture audit uncovered years of design debt

I led a small team to audit 800 support tickets about one of eSignature's top support request topics. The verdict? Docusign spends lots of money each month just to answer questions about experiences that should be intuitive.

Two annotated wireframes of the DocuSign eSignature Manage page, with callouts highlighting inconsistent envelope status labels